Refund policy
ELARIS COUTURE
Last updated: 3 October 2026
At Elaris Couture, we want you to shop with confidence. We offer a 30-day return policy for eligible purchases, in addition to your statutory consumer rights.
Please read our return and refund policy carefully before placing your order.
Important: We do not offer free returns for change-of-mind purchases. Our international returns warehouse is located in Hong Kong, and customers are responsible for voluntary return shipping costs, except where applicable law requires otherwise.
1. Our 30-Day Return Policy
You may request a voluntary return within 30 calendar days of receiving your order.
To qualify for a voluntary return:
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Items must be unworn, unused and in their original condition, except for reasonable handling necessary to inspect or try them on.
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Original tags and accessories must be included, where applicable.
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Items should be returned in their original packaging whenever reasonably possible.
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You must provide proof of purchase or your order number.
We reserve the right to refuse voluntary returns that do not meet these conditions.
These conditions do not affect your statutory cancellation rights or your legal rights regarding faulty, damaged or incorrectly described products.
2. How to Request a Return
To request a return, please email us at:
Please include:
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Your order number.
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Your full name.
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Your email address.
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The item you wish to return.
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Your reason for returning the item, if applicable.
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Photographs if the product is damaged, defective or incorrect, where reasonably available.
Our customer support team will provide the appropriate return instructions and return address.
Please do not send returned items to our Spanish business address or to the sender's address shown on your original package.
Contacting us before shipping helps ensure that your return reaches the correct destination. Prior approval is not required to exercise any applicable statutory cancellation rights.
3. Return Shipping Costs
We do not offer free return shipping for voluntary returns, including change-of-mind purchases.
Our international returns warehouse is located in Hong Kong.
Customers requesting voluntary returns are responsible for arranging and paying the direct cost of shipping their items to our designated returns warehouse, except where applicable law requires otherwise.
International return shipping costs depend on your country, parcel weight, dimensions and chosen shipping provider.
Return shipping to Hong Kong may be expensive.
We recommend comparing international shipping rates before purchasing and using a tracked shipping service when returning items.
For reference, international shipping services are available through:
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United Kingdom: Royal Mail
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United States: USPS
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Canada: Canada Post
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Australia: Australia Post
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Ireland: An Post
You may choose another suitable shipping provider.
Please retain your shipping receipt and tracking information until your return has been processed.
Where a product is faulty, damaged, incorrectly described or otherwise fails to meet applicable consumer guarantees, Elaris Couture will cover or reimburse reasonable return shipping costs whenever required by law.
4. Refunds
Once your eligible voluntary return has been received and inspected, we will notify you whether your refund has been approved.
We aim to process approved voluntary refunds within seven business days of receiving and inspecting the returned items.
Refunds will be issued using your original payment method unless otherwise agreed or required by law.
Please allow additional time for your bank or payment provider to process the transaction.
For voluntary returns outside any applicable statutory cancellation period, original delivery charges are generally non-refundable unless otherwise agreed.
For statutory cancellations, we will reimburse standard delivery charges where required by law.
We do not charge administrative refund fees.
All legally required refunds will be processed within the applicable statutory deadlines.
5. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective or different from what you ordered, contact us at:
Please include your order number, a description of the issue and photographs where reasonably available.
We will assess your request and provide an appropriate solution in accordance with applicable consumer protection laws.
Depending on the circumstances and your legal rights, this may include:
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A repair.
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A replacement.
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A full or partial refund.
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Another remedy required by applicable law.
Where required by law, we will cover or reimburse reasonable return shipping costs associated with eligible claims.
Your statutory rights regarding defective or non-conforming products are not limited to our voluntary 30-day return period.
6. Order Cancellations
We begin processing orders shortly after they are placed.
If you wish to cancel your order before dispatch, please contact us as soon as possible at:
We will attempt to cancel your order before shipment.
If your order has already been dispatched, we may be unable to stop delivery.
However, this does not affect your statutory cancellation rights or any applicable rights under this policy.
Where applicable, you may exercise your right to cancel and return the goods in accordance with the relevant consumer protection laws.
7. United Kingdom and Ireland: Right of Withdrawal
Customers in the United Kingdom and Ireland generally have a statutory right to cancel most online purchases within 14 days of receiving their goods.
If your order contains multiple items delivered separately, the cancellation period generally begins when you receive the final item.
You do not need to provide a reason for exercising this right.
To exercise your right of withdrawal, you must inform us of your decision before the applicable cancellation period expires.
You can contact us at:
You may also use the cancellation form provided at the end of this policy.
After notifying us of your cancellation, you must return the goods within 14 days.
For eligible statutory cancellations, we will reimburse the payments received from you, including the cost of our least expensive standard delivery option, where applicable.
Additional charges for premium or express delivery are not refundable where legally permitted.
We will issue your refund within the legally required period.
Where permitted by law, we may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first.
You are responsible for the direct cost of returning the goods, provided this obligation was properly disclosed before purchase and unless applicable law requires otherwise.
You may inspect and try on clothing as you would in a physical shop.
Where permitted by law, we may make an appropriate deduction for any reduction in value resulting from handling beyond what is necessary to inspect the goods.
Applicable statutory exceptions to cancellation rights will be respected.
Your statutory rights regarding faulty or incorrectly described goods remain unaffected.
8. United States and Canada
Customers in the United States and Canada may request voluntary returns within 30 days of receiving their orders.
Products must meet the conditions outlined in our voluntary return policy.
For change-of-mind purchases, customers are responsible for international return shipping costs unless otherwise agreed or required by applicable law.
Additional consumer protection rights may apply depending on your state, province or territory.
Nothing in this policy excludes or restricts consumer rights or remedies that cannot legally be excluded or restricted.
9. Australia
Australian customers may request voluntary returns within 30 days of receiving their orders.
For change-of-mind purchases, customers are responsible for international return shipping costs, subject to applicable law.
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law, where applicable.
If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another legally available remedy.
Where required by Australian Consumer Law, we will cover or reimburse reasonable return shipping costs associated with eligible claims.
Our voluntary 30-day return policy does not limit your rights under Australian Consumer Law.
10. International Returns and Customs
We currently serve customers in the following countries:
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United Kingdom
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United States
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Canada
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Australia
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Ireland
Our international returns warehouse is located in Hong Kong.
Please contact our customer support team to obtain the correct return address and shipping instructions.
International returns may require customs documentation.
Customers making voluntary returns are responsible for applicable international return shipping costs, except where otherwise required by law.
We recommend using a tracked shipping service and retaining proof of postage.
Elaris Couture will comply with applicable consumer protection laws concerning international returns and refunds.
11. Contact Information
ELARIS COUTURE
Business owner: Cristian Torres
Business address:
Calle Concórdia 15
07004 Palma
Illes Balears
Spain
Email: info.elariscouture@gmail.com
Please note that our Spanish business address is not our international returns warehouse.
Our designated returns warehouse is located in Hong Kong.
Do not send returned items to our Spanish business address without prior instructions.
Contact our customer support team to obtain the appropriate return address.
12. Statutory Cancellation Form
If you wish to exercise an applicable statutory right of withdrawal, you may use the following form.
Using this form is optional.
To: Elaris Couture
Business owner: Cristian Torres
Business address:
Calle Concórdia 15
07004 Palma
Illes Balears
Spain
Email: info.elariscouture@gmail.com
I hereby give notice that I wish to cancel my contract of sale for the following goods:
Order number:
Product(s):
Date ordered:
Date received:
Full name:
Address:
Date:
Please send your completed form to our customer support email.
We will provide the appropriate return instructions.
Statutory Consumer Rights
Nothing in this policy excludes, restricts or modifies any statutory consumer rights or remedies that cannot legally be excluded, restricted or modified under applicable law.